Privacy Policy
The Bay Florist – Privacy Policy
Last updated: August 18, 2026
Introduction
The Bay Florist ("we," "us," "our") operates this website to provide customers with a curated flower shopping experience. This website is built and hosted on Squarespace. This Privacy Policy describes how personal information is collected, used, and disclosed when you visit, use, or make purchases through this website, or communicate with us. Where this Privacy Policy conflicts with our Terms of Service on how personal information is handled, this Privacy Policy controls.
By using this website, you acknowledge that you understand the practices described below.
Personal Information We Collect
We collect personal information — information that identifies, relates to, or could reasonably be linked to you — depending on how you interact with us:
Contact details: name, billing/shipping address, phone number, email address
Payment information: processed securely via Squarespace Payments; we do not store full card numbers ourselves
Account information: if you create an account, your username, password, and preferences
Order information: items viewed, items in your cart, orders placed, deliveries, and returns
Communications: anything you send us, such as customer support enquiries
Device and usage information: device details, browser data, IP address, and how you navigate and interact with the site (collected via cookies and similar technologies)
Where This Information Comes From
Directly from you, when you create an account, place an order, or contact us
Automatically, through your device and cookies as you browse the site
From service providers who help us run the business (e.g. Squarespace, payment processors, delivery/courier partners)
How We Use Your Information
To provide and improve our service: processing payments, fulfilling and delivering orders, remembering your preferences, sending order and account notifications, managing your account, and handling returns.
Marketing: with your consent (or as otherwise permitted by law), sending promotional emails or offers, and showing you relevant content based on your activity on our site. You can opt out of marketing emails at any time.
Security and fraud prevention: authenticating accounts, processing payments securely, and detecting and preventing fraudulent or illegal activity.
Customer service: responding to your enquiries and maintaining our relationship with you.
Legal compliance: meeting our legal obligations, responding to lawful requests from authorities, and enforcing our terms.
Who We Share Information With
We disclose personal information only where necessary:
Squarespace, which hosts our website and processes payments on our behalf (see the Squarespace section below)
Delivery and courier partners, to fulfil and deliver your order
Service providers who support our business operations (e.g. email or accounting tools), bound to use your information only for the purposes we specify
Legal or regulatory bodies, where required by law, or to protect our rights, property, or safety, or that of our customers
We do not sell your personal information.
Squarespace
Our website is built on and hosted by Squarespace, Inc. Squarespace collects information about your visit to help us operate, secure, and improve our website, and processes payments through Squarespace Payments where applicable. Squarespace may process this information in accordance with its own privacy policy, available at squarespace.com/privacy. Some information you submit may be transmitted to and stored by Squarespace outside New Zealand.
Third-Party Links
Our website may contain links to other websites we do not operate. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any site you visit.
Children's Privacy
Our website is not directed at children, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it.
Security and Retention
We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure. We recommend avoiding sending sensitive information (such as full payment details) to us over unsecured channels like email. We retain personal information only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
Access the personal information we hold about you
Correct any information that is inaccurate or out of date
Ask us to delete personal information we hold about you, subject to any legal requirement that we retain it (e.g. for tax records)
Opt out of marketing communications at any time, by using the unsubscribe link in any email or by contacting us directly
If you are located outside New Zealand, you may have additional rights under your local privacy laws (such as the right to data portability). To exercise any of these rights, contact us using the details below. We may need to verify your identity before actioning your request.
Complaints
If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can lodge a complaint with the New Zealand Office of the Privacy Commissioner at privacy.org.nz.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The updated version will be posted on this page with a revised "Last updated" date.
Contact Us
The Bay Florist is a sole trader business. If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email:thebayflorist@gmail.com